okkzz Privacy Policy — Your Data, Protected

Introduction

This Privacy Policy ("Policy") describes how okkzz ("we", "us", "the Platform") collects, uses, stores, discloses and protects the personal information of users ("you", "Player") who access and use the okkzz online casino and sports betting platform available at okkzz.pro. This Policy is incorporated into and forms part of the okkzz Terms and Conditions. By registering an account or using any part of the okkzz platform, you consent to the collection and use of your personal information as described in this Policy.

We take your privacy seriously. okkzz does not sell, rent or trade your personal data to any third party for their own marketing purposes. All data processing by okkzz is conducted for the legitimate purposes described in this Policy: operating the platform, processing your payments, verifying your identity, providing customer support, and meeting our legal obligations. This Policy applies to all personal data collected via the okkzz website, mobile browser interface, and any communications between you and okkzz.

Information We Collect

okkzz collects personal information that is necessary to operate a secure, compliant and functional online gaming platform. The categories of information we collect are described below:

How We Use Your Information

okkzz uses the personal information we collect for the following specific, legitimate purposes only:

• Account AdministrationTo create, maintain, verify and administer your okkzz account, including processing deposits and withdrawals, applying bonuses, and enforcing the okkzz Terms and Conditions.
• Payment ProcessingTo process your financial transactions via bKash, Nagad, Rocket and other supported Bangladeshi payment methods, to verify transaction authenticity, and to detect and prevent fraudulent payment activity.
• Legal ComplianceTo meet our legal and regulatory obligations, including age verification, KYC identity verification, anti-money laundering (AML) monitoring, and responding to lawful requests from relevant authorities.
• Customer SupportTo provide customer support services, respond to your enquiries and complaints, and resolve disputes relating to your account or transactions. Support communications may be recorded for quality assurance and compliance purposes.
• Platform ImprovementTo analyse aggregated, anonymised usage data to improve the okkzz platform's performance, game selection, payment options, and user experience. Individual player data is not used for profiling or targeted advertising outside the okkzz platform.

Your Privacy at a Glance

Sharing Your Information

okkzz does not sell your personal data. We may share your personal information with third parties only in the following limited circumstances:

• Payment ProcessorsWe share transaction reference data with bKash, Nagad, Rocket and other payment gateway providers solely for the purpose of processing your deposits and withdrawals. These providers are contractually bound to handle your data securely and in accordance with applicable data protection requirements.
• Legal AuthoritiesWhere okkzz is required by law, court order, or the instruction of a competent regulatory or law enforcement authority, we will disclose personal data to the extent required. okkzz will use reasonable efforts to notify you of such a requirement unless prohibited from doing so by the relevant authority.
• Service ProvidersWe may engage third-party service providers to assist in operating the okkzz platform (for example, cloud hosting, fraud detection, and customer support tooling). These providers are permitted to process your data only as necessary to deliver their service to okkzz, and are contractually prohibited from using your data for any other purpose.

Payment Data and Financial Information

okkzz uses official API integrations with bKash, Nagad and Rocket to process payments. When you make a deposit or withdrawal, you authenticate the transaction directly with the payment provider via their own secure interface. okkzz receives a transaction confirmation and reference number from the payment gateway — we do not receive or store your full mobile banking PIN, password, or account number. This architecture means that even in the event of a security incident at okkzz, your mobile banking credentials remain protected with your payment provider.

All transaction records maintained by okkzz are retained in accordance with financial record-keeping obligations. okkzz applies transaction monitoring controls in line with anti-money laundering best practice to detect and report suspicious financial activity where required. Players who trigger AML monitoring thresholds may be asked to provide source-of-funds documentation before further transactions are processed.

Cookies and Tracking Technologies

okkzz uses cookies and similar tracking technologies to operate and improve the platform. We use the following categories of cookies:

• Essential CookiesThese cookies are necessary for the okkzz platform to function. They include session management cookies that keep you logged in during your session, security cookies that help detect fraudulent activity, and cookies that remember your language and currency preferences. These cookies cannot be disabled without affecting platform functionality.
• Analytics CookiesWe use anonymised analytics cookies to understand how players use the okkzz platform — for example, which pages are most visited, where players encounter errors, and how long sessions last. This data is aggregated and does not identify individual players. Analytics data is used solely to improve the platform.
• No Advertising Cookiesokkzz does not use third-party advertising cookies, retargeting pixels, or social media tracking tags. We do not allow advertising networks to collect data about you via the okkzz platform.

You can control and delete cookies through your browser settings at any time. Disabling essential cookies may affect your ability to log in and use certain platform features. Disabling analytics cookies will not affect your ability to play games, make deposits, or withdraw funds.

Data Retention

okkzz retains your personal data for as long as your account is active and for a period after account closure as required by applicable financial and legal obligations. Specifically: account registration data and transaction records are retained for a minimum of 5 years from the date of account closure to comply with anti-money laundering record-keeping requirements. Identity verification documents are retained for a minimum of 5 years from the date of the last transaction associated with your account.

After the applicable retention period has elapsed, okkzz will securely delete or anonymise your personal data. Where deletion is not technically feasible within a standard timeframe (for example, data stored in encrypted backup systems), okkzz will isolate the data from further processing until deletion is possible. You may request information about the specific retention schedule applicable to your account data by contacting [email protected].

Your Rights Over Your Data

As a registered player on the okkzz platform you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right of AccessYou have the right to request a copy of all personal data okkzz holds about you. We will provide this within 30 days of receiving a verified request.
• Right to RectificationYou have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update basic account information (such as your email address or mobile number) directly from your account settings, or by contacting our support team.
• Right to ErasureYou have the right to request that okkzz deletes your personal data. This right is subject to our legal data retention obligations described above. Where deletion is not possible due to legal obligations, we will restrict processing of your data to the minimum necessary for compliance purposes only.
• Right to Restrict ProcessingYou have the right to request that okkzz restricts the processing of your personal data in certain circumstances — for example, while a correction request is being verified, or where you have objected to processing and we are considering your objection.
• Right to ObjectYou have the right to object to the processing of your personal data for direct marketing purposes. okkzz does not use your data for external marketing or profiling, but if you receive any okkzz in-platform promotions you no longer wish to receive, you may opt out by contacting [email protected].

Data Security

okkzz employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and the okkzz platform, bcrypt hashing for all account passwords, access controls limiting internal staff access to personal data on a strict need-to-know basis, regular security audits and vulnerability assessments of the okkzz platform infrastructure, and secure, encrypted storage for all identity verification documents.

While okkzz takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, okkzz will notify affected players as soon as practicable and take all steps necessary to contain and remediate the breach.

Children's Privacy

The okkzz platform is strictly for adults aged 21 and above. okkzz does not knowingly collect or process personal data from any person under the age of 21. If we become aware that personal data of a person under 21 has been collected, we will immediately close the associated account and delete all related personal data. If you believe a person under 21 has registered an okkzz account, please notify us immediately at [email protected].

Changes to This Privacy Policy

okkzz reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify registered players via their registered mobile number or by in-platform notification. The date of the most recent update is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your information.

Your continued use of the okkzz platform after publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree to the updated Policy, you must stop using the platform and may request account closure as described in the okkzz Terms and Conditions.

Contact and Privacy Enquiries

If you have any questions, concerns or requests relating to this Privacy Policy or the way okkzz handles your personal data, our support team is available 24/7 and will respond to privacy-related enquiries within 5 business days.

Email us at: [email protected]